Convergent Services provides services to owners and operators of existing hotels and resorts in need of professional support and highly customized IT solutions. We assist our clients in achieving cost-effective project specific services in new and existing hotels and resorts — working as an extension of your staff in both the set-up and management of IT technology to ensure optimal performance.
Our background in both the hospitality and IT industry enables us to communicate efficiently with all parties, thereby ensuring overall continuity in the project.
As guest bandwidth demands increase, and new service offerings from carriers are more complex than ever; very few hotels/hotel companies have the experience to fully evaluate what is currently installed or what is available in the marketplace. We have yet to work with a hotel in which we could not reduce the cost, and/or significantly improve the bandwidth available.
Convergent Services works for you, not the carrier, as completely carrier neutral your best solution is our only interest. We ensure that your hotel will have a solution that fits your short-term as well as long-term voice- and data communications needs.
Our services are always fee based, but if appropriate we can make our fee dependent on the potential cost savings we can show for the hotel; basically a "no-risk" option for the hotel.
The various applications deployed in the hotel is what guests and team members touch and feel in relation to IT. If the systems are well integrated they will enhance the experience, but also encourage greater usage; which will provide better information to management. Successful overall integration of the systems will enhance the operation of the hotel, providing additional functionality and a better guest and team member environment; as well as a more profitable operation.
Our systems design and implementation services ensures that your hotel will have a solution that fits your budget while providing the maximum benefit.
The online presence (web page, social media, email, etc.) of your hotel is critical. It is used to drive business, internal and external communications; as well as facilitating communications between some of your low voltage systems in the hotel.
There is a need for a balance between all of the online "users", as they have different needs. The guest want quick and simple access, the corporate network requires security, etc. To service all these needs, the internal and external networks have to be setup to facilitate the access required; while not excessively exposing the hotel to malicious actions.
Choosing Convergent Services to assist with your infrastructure design and management will help you accelerate your competitive advantage and produce positive guest and staff experiences for the long term.
In addition to providing a cost-effective solution, Convergent Services will design a cable plant that will allow your many years of service. With the right cable plant your hotel will be able to meet guest demands, today as well as tomorrow.
Low voltage systems in a hotel include many different types of systems, with very diverged purposes. Some are pure guest centric such as the television system, while other are pure BOH (Back of House) such as accounting. They all have in common that they are either providing a service to the guest, or allowing staff to efficiently perform a service to the guest.
Convergent Services stays on top of systems development and options in the marketplace; and are experts at matching the right system with your hotels particular needs, and get proper integration between the different systems.
As non affiliated third party, we configure systems based on your needs, not based on a product we are selling. After evaluating cost and benefits of a particular system, we will provide an analysis of the need; and sometimes the best option is to do nothing.
Much of the time some of the systems are predetermined (existing systems, or brand standard), which makes tailoring the other systems even more important to achieve the best functionality. Convergent Services will assist with evaluating systems, and system cost, to ensure that you get the maximum benefit.
